The Shinex Contact Us Policy

At The Shinex, we value open communication with our customers. Whether you have questions, feedback, or need support with an order, our team is here to help.

How to Reach Us

• Email: theshinex.3@gmail.com

• Phone: 03026479736

• Business Hours: Monday – Saturday [24 hours]

Response Time

• We aim to respond to all inquiries within 24–48 business hours.

• During peak seasons or holidays, response times may be slightly longer, but we will do our best to assist you as quickly as possible.

What We Can Help With

• Order inquiries and tracking updates

• Product information and recommendations

• Returns, refunds, and exchange requests

• Feedback, complaints, or compliments

Customer Commitment

• All communications will be handled with professionalism, respect, and confidentiality.

• We do not share your contact details with third parties, except as required by law.

Emergency Support

• For urgent issues regarding incorrect or damaged items, please include “Urgent” in your email subject line for priority support.