The Shinex Return Policy

At The Shinex, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, items must be:

  • Unused, unwashed, and in the same condition you received them

  • In their original packaging with all tags attached

• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Sale or clearance items

• Gift cards

• Personalized/customized products

• Perishable or hygienic items (if applicable)

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective, damaged, or the wrong size/item was received.

• To request an exchange, please contact us before sending the item back.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

• For your protection, we recommend using a trackable shipping service.

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out:
📧 Email: theshinex.3@gmail.com
📞 Phone: 03026479736