The Shinex Shipping Policy

At The Shinex, we strive to deliver your orders quickly and safely. Please review our shipping terms below:

Processing Time

• Orders are processed within 1–5 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight/size.

• Free shipping is available on orders over 1000 rupees (if applicable).

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your package online through the carrier’s website.

International Shipping

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• The Shinex is not liable for delays due to customs processes.

Undeliverable Packages

• If a package is returned to us due to an incorrect or incomplete address, or if it was unclaimed, the customer is responsible for the reshipping cost.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

• For lost packages, please notify us as soon as possible so we can assist with filing a claim with the carrier.

Contact

If you have questions about your shipment, please contact us:
📧 Email:theshinex.3@gmail.com
📞 Phone: 03026479736